MMMm
Mudau Mukondeleli Maureen maureenmaureenmudau
1 reviews | Active since Jul 2024
25 Jul 2024, 08:49
I went to African ba...
I went to African back branch in Cape Town Golden Acre on saturday I open 2 Savings and Investment account One was for 7 days notice and the one was an investment account for a year So in the 7 days notice account I was supposed to have deposited R1200 and on the other R100 It happened that the branch I had opened my account at does not do deposit so I had to go to another branch which is in Adderley street also in Cape Town So I did arrive well and made the deposit and only to notice the papers I was given does not belong to me they belong to another customer So I did let the agent assisting me that the details of the account we deposited to are not my details He assisted me with making corrections and I received an sms that my quiry will be resolved within 72 hours
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Replies (9)0
Replies (9)
African Bank's replyOfficial
25 Jul 2024, 11:00Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply25 Jul 2024, 11:00
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
MMMm
Mudau Mukondeleli Maureen maureenmaureenmudau's updateReviewer Update
25 Jul 2024, 11:11which support and full attention are you providing cause, i called in earlier today and i was told my query was suspended due to lack of evidence, on top of that you guys never cared to call and advise me way forward all you can say i need to go back to the branch and at the branch thy need to call the other customer and ask for permission and also the customer need to come to the branch also
do you know that this is another expense on my side, i work 9 hour shift, where do you think i will get time to be going up and down with a mistake you should have fixed long time ago
do you know that this is another expense on my side, i work 9 hour shift, where do you think i will get time to be going up and down with a mistake you should have fixed long time ago
MMMm
Mudau Mukondeleli Maureen maureenmaureenmudau's update25 Jul 2024, 11:11
Reviewer Update
which support and full attention are you providing cause, i called in earlier today and i was told my query was suspended due to lack of evidence, on top of that you guys never cared to call and advise me way forward all you can say i need to go back to the branch and at the branch thy need to call the other customer and ask for permission and also the customer need to come to the branch also
do you know that this is another expense on my side, i work 9 hour shift, where do you think i will get time to be going up and down with a mistake you should have fixed long time ago
do you know that this is another expense on my side, i work 9 hour shift, where do you think i will get time to be going up and down with a mistake you should have fixed long time ago
MMMm
Mudau Mukondeleli Maureen maureenmaureenmudau's updateReviewer Update
25 Jul 2024, 11:14worst part you advised that my query will be resolved with 72 hours and still no solution all you can say go to the branch, do what do this!!!!
what is your job??
what was that 72 hours for if there is nothing that has been done?? so far and on top of that you still need me to go back to the branch then explain my story as i have done to thousand agent already and then after that i still need to beg for my money!!
WHAT THE HELL IS THIS !!!!
what is your job??
what was that 72 hours for if there is nothing that has been done?? so far and on top of that you still need me to go back to the branch then explain my story as i have done to thousand agent already and then after that i still need to beg for my money!!
WHAT THE HELL IS THIS !!!!
MMMm
Mudau Mukondeleli Maureen maureenmaureenmudau's update25 Jul 2024, 11:14
Reviewer Update
worst part you advised that my query will be resolved with 72 hours and still no solution all you can say go to the branch, do what do this!!!!
what is your job??
what was that 72 hours for if there is nothing that has been done?? so far and on top of that you still need me to go back to the branch then explain my story as i have done to thousand agent already and then after that i still need to beg for my money!!
WHAT THE HELL IS THIS !!!!
what is your job??
what was that 72 hours for if there is nothing that has been done?? so far and on top of that you still need me to go back to the branch then explain my story as i have done to thousand agent already and then after that i still need to beg for my money!!
WHAT THE HELL IS THIS !!!!
African Bank's replyOfficial
25 Jul 2024, 11:16Thanks for speaking up and calling us out. I have escalated your query to our investment team for further assistance.
African Bank's reply25 Jul 2024, 11:16
Official
Thanks for speaking up and calling us out. I have escalated your query to our investment team for further assistance.
MMMm
Mudau Mukondeleli Maureen maureenmaureenmudau's updateReviewer Update
25 Jul 2024, 11:34i am not getting any assistance cause all of the agent keeps on putting me on hold for about 30 minutes
and i am here at work, i need to be working but I'm being put on hold by African bank call center agent
can i have my query resolved
and i am here at work, i need to be working but I'm being put on hold by African bank call center agent
can i have my query resolved
MMMm
Mudau Mukondeleli Maureen maureenmaureenmudau's update25 Jul 2024, 11:34
Reviewer Update
i am not getting any assistance cause all of the agent keeps on putting me on hold for about 30 minutes
and i am here at work, i need to be working but I'm being put on hold by African bank call center agent
can i have my query resolved
and i am here at work, i need to be working but I'm being put on hold by African bank call center agent
can i have my query resolved
African Bank's replyOfficial
25 Jul 2024, 12:51I’m really sorry about your experience. Please be assured that we have highlighted your concern on priority, and we will share an update shortly with you. We appreciate your patience on this.
African Bank's reply25 Jul 2024, 12:51
Official
I’m really sorry about your experience. Please be assured that we have highlighted your concern on priority, and we will share an update shortly with you. We appreciate your patience on this.
MMMm
Mudau Mukondeleli Maureen maureenmaureenmudau's updateReviewer Update
25 Jul 2024, 13:29I'm fed up with your "sorry" I want my money as in now, since in the morning I'm being told we sorry, we apologies for WHAT??
will that sorry immediately put money in my account, do you know the stress level you are putting me under, you don't, and you will never
I cannot even concentrate on my work
I did log a complaint long time did you bother to follow-up on that NO!!
The only thing African bank cares about its recruiting people and then make them suffer for their little money they are trying to save
after you are done making all these empty promises, make sure you cancel my accounts I don't have any energy to be running after you guys, because it seems that is the only language this bank understand
I do not want anything that has AFRICAN BANK ON!!!
will that sorry immediately put money in my account, do you know the stress level you are putting me under, you don't, and you will never
I cannot even concentrate on my work
I did log a complaint long time did you bother to follow-up on that NO!!
The only thing African bank cares about its recruiting people and then make them suffer for their little money they are trying to save
after you are done making all these empty promises, make sure you cancel my accounts I don't have any energy to be running after you guys, because it seems that is the only language this bank understand
I do not want anything that has AFRICAN BANK ON!!!
MMMm
Mudau Mukondeleli Maureen maureenmaureenmudau's update25 Jul 2024, 13:29
Reviewer Update
I'm fed up with your "sorry" I want my money as in now, since in the morning I'm being told we sorry, we apologies for WHAT??
will that sorry immediately put money in my account, do you know the stress level you are putting me under, you don't, and you will never
I cannot even concentrate on my work
I did log a complaint long time did you bother to follow-up on that NO!!
The only thing African bank cares about its recruiting people and then make them suffer for their little money they are trying to save
after you are done making all these empty promises, make sure you cancel my accounts I don't have any energy to be running after you guys, because it seems that is the only language this bank understand
I do not want anything that has AFRICAN BANK ON!!!
will that sorry immediately put money in my account, do you know the stress level you are putting me under, you don't, and you will never
I cannot even concentrate on my work
I did log a complaint long time did you bother to follow-up on that NO!!
The only thing African bank cares about its recruiting people and then make them suffer for their little money they are trying to save
after you are done making all these empty promises, make sure you cancel my accounts I don't have any energy to be running after you guys, because it seems that is the only language this bank understand
I do not want anything that has AFRICAN BANK ON!!!
MMMm
Mudau Mukondeleli Maureen maureenmaureenmudau's updateReviewer Update
26 Jul 2024, 11:15Nothing has been done on my query and I have been contacting you guys also on my side, i am only giving you 24 hours, so if there is no response and no solution then I will be referring my query to Financial Sector Conduct Authority (FSCA)
MMMm
Mudau Mukondeleli Maureen maureenmaureenmudau's update26 Jul 2024, 11:15
Reviewer Update
Nothing has been done on my query and I have been contacting you guys also on my side, i am only giving you 24 hours, so if there is no response and no solution then I will be referring my query to Financial Sector Conduct Authority (FSCA)
African Bank's replyOfficial
26 Jul 2024, 11:49Thanks for speaking up and calling us out. Our investment team has contacted you and advise you on the process to be done in order to resolve the matter. Our investment team will get in touch as soon as the matter is resolved.
African Bank's reply26 Jul 2024, 11:49
Official
Thanks for speaking up and calling us out. Our investment team has contacted you and advise you on the process to be done in order to resolve the matter. Our investment team will get in touch as soon as the matter is resolved.