1 reviews | Active since Sept 2015
I was misled
To whom it may concern<br> I took a funeral policy sometime last year with African Bank policy number - ***5-1 which has my kids , my mom , my mother in law and my nephew.<br> When the consultant was capturing the application he /she captured my nephew as an extended family on the system. I have being paying via debit order every month on the last day.<br> Today I went in a branch at African bank to change my due date to the 21st of every month and I spoke to a friendly consultant nby the name of Nthabiseng with whom I asked her to check my dependants on the policy. She then advised that she is going to cancel my Nephew on the policy as I am not his guardian. I have been paying for so many months and I was not advised of this initially .God forbid if I was calling in to claim on this child name what was going to happen as I feel disgusted and I was misled by African Bank when I initial took the policy. If I did not enquire about my dependants what was going to happen. I want the recording of the time I took the policy to be listened to and I want my Nephew to be reinstated back in that policy..<br> This is inconsistency and bad service.<br> I am awaiting reponse very soon<br> <br> Kind Regards<br> Mas
Thank you for referring your concerns via Hello Peter.
We confirm that we are investigating your concerns and will provide you with feedback shortly.
Kind Regards
Contact Centre Support Specialist Team
Contact number: ***
Thank you for referring your concerns via Hello Peter.
We confirm that we are investigating your concerns and will provide you with feedback shortly.
Kind Regards
Contact Centre Support Specialist Team
Contact number: ***
