I WANT MY REFUND AND NOT AN EXCUSE

I had accidentally paid our son's registration fees into his African Bank loan on Thursday the 23rd September. This is not money that we had to give out. It was money that was raised. It's been a battle to get this money back from African bank, call in and call out all we hear is, 'you will get feedback in 72 hours'. We don't need anymore feedback we need the money. It's now the 1st of October 2021 and nothing has been paid in. We have been given a discounted rate to enter the school based on our financial situation, this was pending our goodwill payment. If you had a child on the spectrum you would understand what a blessing that is. We want our money please. I don't want another agent with a story who is clever enough to not tell you when the heck we are going to get our money. This is theft. I do now hope that you are not going to use the protection of information act as a reason to not assist me. On my wife's review she had asked that I be called by providing my information and not hers. Kindly understand that this affects not only me but my entire family. We have taken the high road and been understanding because it's not an agents fault that they are being saddled with this however this has gotten us nowhere. We would like a resolve today. Not in 72 hours like every person has said. Both your agents and Capitec has confirmed that no refund has been actioned yet I have finalised everything with a agent from your refund department on Tuesday and she said that my money would be available today. Its NOT.