SR
Siphiwe R
1 reviews | Active since Mar 2013
18 Sept 2024, 14:20
I want my money back you ****** *******
Your consultant made me transfer R100k from the my world account to the credit card via the IVR. I wasn’t told that this process will charge me flippen R4000 how insane. I want this charge reversed now
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African Bank's replyOfficial
18 Sept 2024, 14:54Thanks for speaking up and calling us out. We've escalated your concern to our internal complaints department for the attention it deserves. Please note that the turnaround time for our complaints team to resolve your issue is 7 working days. We appreciate your understanding and patience during this process.
Your African Bank Support Specialist team
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Your African Bank Support Specialist team
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African Bank's reply18 Sept 2024, 14:54
Official
Thanks for speaking up and calling us out. We've escalated your concern to our internal complaints department for the attention it deserves. Please note that the turnaround time for our complaints team to resolve your issue is 7 working days. We appreciate your understanding and patience during this process.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***