I want my money back or if you can’t just permanently block my account

African Bank I want my money that you put on hold without doing proper investigations.You have been taking me pillar to post trying by all means not to return back my money.The client you claim reported my account got her refund before she can even report my account Wch tells me you didn’t even bother to investigate.I don’t remember you calling me about this incident even after telling you that I did refund this person you did not even require proof from me.The person didn’t even open a case for me but here you are keeping my money without proper investigations.What a useless bank to bank with.I called to tell u I want to permanently block this account and you told me you will investigate again which Im still waiting.You are so unprofessional