SG
Shogan G
1 reviews | Active since Aug 2014
21 May 2024, 12:30
I TOOK OUT A LOAN IN 2022. I NOW WANTED TO SETTLE THE ACCOUNT, I FIRST REQUESTED ASSISTANCE ONLINE, NOBODY WAS ABLE TO ASSIST, I EVEN REQUESTED A CALLBACK, TO DATE NOBODY CALLED ME. I THEN WENT INTO THE BRANCH AS I NOTICE THAT THE INTEREST RATES THEY ARE
PATHETIC CUSTOMER SERVICE, ONLINE AND IN BRANCH! OVER CHARGED INTEREST RATES
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Replies (4)SG
Shogan G's updateReviewer Update
21 May 2024, 22:27Hi,
I did not receive an SMS or call. If my query is not seen to ASAP, I will be escalating this to the Ombudsman. Thank you
I did not receive an SMS or call. If my query is not seen to ASAP, I will be escalating this to the Ombudsman. Thank you
SG
Shogan G's update21 May 2024, 22:27
Reviewer Update
Hi,
I did not receive an SMS or call. If my query is not seen to ASAP, I will be escalating this to the Ombudsman. Thank you
I did not receive an SMS or call. If my query is not seen to ASAP, I will be escalating this to the Ombudsman. Thank you
African Bank's replyOfficial
22 May 2024, 09:55Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
***
We hope to talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply22 May 2024, 09:55
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
***
We hope to talk to you soon.
Your African Bank Support Specialist team
***
SG
Shogan G's updateReviewer Update
24 May 2024, 08:59Hi,
I've called in again to query the interest charges on my account and get a settlement balance. I need this investigated, and proper settlement amount given to me after adjustments are made with the extra interest charges that were deducted as well. Ref number: ***
On the 15th May 2023 the amount was R1022.71, 15 June 2023 - R1009.73, 18th August - R996.16, 15 November - R975.01, 15 April 2024 -R972.19. Basically every 2nd month with balance coming down, the interest amount goes up when this should be a fixed interest amount as per the contract.
Please investigate and get back to me ASAP!
I've called in again to query the interest charges on my account and get a settlement balance. I need this investigated, and proper settlement amount given to me after adjustments are made with the extra interest charges that were deducted as well. Ref number: ***
On the 15th May 2023 the amount was R1022.71, 15 June 2023 - R1009.73, 18th August - R996.16, 15 November - R975.01, 15 April 2024 -R972.19. Basically every 2nd month with balance coming down, the interest amount goes up when this should be a fixed interest amount as per the contract.
Please investigate and get back to me ASAP!
SG
Shogan G's update24 May 2024, 08:59
Reviewer Update
Hi,
I've called in again to query the interest charges on my account and get a settlement balance. I need this investigated, and proper settlement amount given to me after adjustments are made with the extra interest charges that were deducted as well. Ref number: ***
On the 15th May 2023 the amount was R1022.71, 15 June 2023 - R1009.73, 18th August - R996.16, 15 November - R975.01, 15 April 2024 -R972.19. Basically every 2nd month with balance coming down, the interest amount goes up when this should be a fixed interest amount as per the contract.
Please investigate and get back to me ASAP!
I've called in again to query the interest charges on my account and get a settlement balance. I need this investigated, and proper settlement amount given to me after adjustments are made with the extra interest charges that were deducted as well. Ref number: ***
On the 15th May 2023 the amount was R1022.71, 15 June 2023 - R1009.73, 18th August - R996.16, 15 November - R975.01, 15 April 2024 -R972.19. Basically every 2nd month with balance coming down, the interest amount goes up when this should be a fixed interest amount as per the contract.
Please investigate and get back to me ASAP!
African Bank's replyOfficial
24 May 2024, 09:39We've escalated your concern to our internal complaints department for the attention it deserves. Our African Bank Complaints team will be in touch as soon as the matter is resolved.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
African Bank's reply24 May 2024, 09:39
Official
We've escalated your concern to our internal complaints department for the attention it deserves. Our African Bank Complaints team will be in touch as soon as the matter is resolved.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***