JC
Jolene C
1 reviews | Active since Jan 2018
03 Oct 2024, 18:48
I settled my loan account on Monday via My World, but a technical glitch duplicated the payment
I settled my loan account on Monday via My World, but a technical glitch duplicated the payment. Despite contacting customer service (Refs: ***, ***), my refund remains pending. Please escalate and process the refund urgently. Account details: - Loan account number: [***] - Settlement date: Monday - Payment method: My World Acc. Should not take long as its inter account transfers. Very Frustrated! I was considering switching salaries, not so sure anymore. Thank you.
Helpful (0)
Replies (9)0
Replies (9)
African Bank's replyOfficial
04 Oct 2024, 10:20Thanks for speaking up and calling us out. Your enquiry has been successfully logged. Your reference number is ***. Please verify your contact number by replying Yes to the SMS you received.
African Bank's reply04 Oct 2024, 10:20
Official
Thanks for speaking up and calling us out. Your enquiry has been successfully logged. Your reference number is ***. Please verify your contact number by replying Yes to the SMS you received.
JC
Jolene C's updateReviewer Update
04 Oct 2024, 12:32Dear Team
I have rep****. Now awaiting feedback please. It's almost 1pm.
Thank you
I have rep****. Now awaiting feedback please. It's almost 1pm.
Thank you
JC
Jolene C's update04 Oct 2024, 12:32
Reviewer Update
Dear Team
I have rep****. Now awaiting feedback please. It's almost 1pm.
Thank you
I have rep****. Now awaiting feedback please. It's almost 1pm.
Thank you
African Bank's replyOfficial
04 Oct 2024, 12:39Thanks for replying to the SMS send for verification. We're giving your concern our full attention and we'll get back to you shortly. I have escalated your refund request to the relevant team for further assistance.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply04 Oct 2024, 12:39
Official
Thanks for replying to the SMS send for verification. We're giving your concern our full attention and we'll get back to you shortly. I have escalated your refund request to the relevant team for further assistance.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
JC
Jolene C's updateReviewer Update
04 Oct 2024, 13:12Good Day.
This makes sad. I just spoke to one of your consultants after I received another sms to say my query has been redolve. She dropped. My status still remains the same yet I got another sms to say it's resolved. I am at a loss for words. ***
This makes sad. I just spoke to one of your consultants after I received another sms to say my query has been redolve. She dropped. My status still remains the same yet I got another sms to say it's resolved. I am at a loss for words. ***
JC
Jolene C's update04 Oct 2024, 13:12
Reviewer Update
Good Day.
This makes sad. I just spoke to one of your consultants after I received another sms to say my query has been redolve. She dropped. My status still remains the same yet I got another sms to say it's resolved. I am at a loss for words. ***
This makes sad. I just spoke to one of your consultants after I received another sms to say my query has been redolve. She dropped. My status still remains the same yet I got another sms to say it's resolved. I am at a loss for words. ***
African Bank's replyOfficial
04 Oct 2024, 13:22Hi Jolene, the SMS you have received with ref *** is for Hello Peter acknowledgement. Once query escalated to the relevant department we close it. I will get back to you shortly once I have received a feedback on our escalation.
African Bank's reply04 Oct 2024, 13:22
Official
Hi Jolene, the SMS you have received with ref *** is for Hello Peter acknowledgement. Once query escalated to the relevant department we close it. I will get back to you shortly once I have received a feedback on our escalation.
JC
Jolene C's updateReviewer Update
04 Oct 2024, 13:49Thank you!
JC
Jolene C's update04 Oct 2024, 13:49
Reviewer Update
Thank you!
African Bank's replyOfficial
04 Oct 2024, 14:35We're grateful for the opportunity to assist.
African Bank's reply04 Oct 2024, 14:35
Official
We're grateful for the opportunity to assist.
JC
Jolene C's updateReviewer Update
04 Oct 2024, 15:01I note that the funds has reflected. Thank you to each and everyone who assisted. My faith has been restored. 🙏🙂
JC
Jolene C's update04 Oct 2024, 15:01
Reviewer Update
I note that the funds has reflected. Thank you to each and everyone who assisted. My faith has been restored. 🙏🙂
African Bank's replyOfficial
04 Oct 2024, 16:13Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
African Bank's reply04 Oct 2024, 16:13
Official
Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***