MM
Mell M
1 reviews | Active since Feb 2022
11 Oct 2024, 14:29
I regret investing with African Bank part 2
Part 2 of my incident. After being advise to go to the branch which I could only do 5 days later, meaning I have been losing interest for those days because african bank deleted my online profile. When I go to branch they could not asisst me with me getting acces to my profile because they kept getting errors of could perform operations. They could only log incident with the same IT that deleted my profile without reason and explanation. African bank clearly doesn’t not want me to withdraw my funds
Helpful (0)
Replies (7)0
Replies (7)African Bank's replyOfficial
11 Oct 2024, 15:31Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply11 Oct 2024, 15:31
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
MM
Mell M's updateReviewer Update
11 Oct 2024, 16:41I have called your called centres so many times an no one was off assistance. The last consultant I spoke to @3:30 kept saying I should try registering even though I r attempted several times within the past 30 minutes. I don’t understand why you are torturing me with my own money.
MM
Mell M's update11 Oct 2024, 16:41
Reviewer Update
I have called your called centres so many times an no one was off assistance. The last consultant I spoke to @3:30 kept saying I should try registering even though I r attempted several times within the past 30 minutes. I don’t understand why you are torturing me with my own money.
African Bank's replyOfficial
11 Oct 2024, 18:15Thanks for giving us a chance to make things right. I have contacted you and provided the step that you need to follow to register however due to network I had to drop so that you can be apple to proceed. Please do let us know if the issue persist.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply11 Oct 2024, 18:15
Official
Thanks for giving us a chance to make things right. I have contacted you and provided the step that you need to follow to register however due to network I had to drop so that you can be apple to proceed. Please do let us know if the issue persist.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
MM
Mell M's updateReviewer Update
11 Oct 2024, 21:32I hate African bank. You have no idea what opportunity and money I have lost because you refused to give me access to my money which I needed for something that would set me up for life, an opportunity I might not get back and what what reason?it does not make sense how I could easily transfer between pockets but your system refused for me to payout my money to a beneficiary, only for you guys to delete my profile later with no explanation or update. Me being the one following up on you guys only to be asked to go to the branch where I could not be assisted. Still no explanation as why I had to be torture like this. I spent so much airtime calling from Sunday, spoke to like 4 consultants in on day stranded in the mall for two hours with no one knowing what was happening and some even accusing my internet. I just regret banking my little moneys with you.
MM
Mell M's update11 Oct 2024, 21:32
Reviewer Update
I hate African bank. You have no idea what opportunity and money I have lost because you refused to give me access to my money which I needed for something that would set me up for life, an opportunity I might not get back and what what reason?it does not make sense how I could easily transfer between pockets but your system refused for me to payout my money to a beneficiary, only for you guys to delete my profile later with no explanation or update. Me being the one following up on you guys only to be asked to go to the branch where I could not be assisted. Still no explanation as why I had to be torture like this. I spent so much airtime calling from Sunday, spoke to like 4 consultants in on day stranded in the mall for two hours with no one knowing what was happening and some even accusing my internet. I just regret banking my little moneys with you.
African Bank's replyOfficial
12 Oct 2024, 12:33Thanks for speaking up and calling us out. After our call, you informed us that you were unavailable to speak. Please let us know when you are free to speak.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply12 Oct 2024, 12:33
Official
Thanks for speaking up and calling us out. After our call, you informed us that you were unavailable to speak. Please let us know when you are free to speak.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
MM
Mell M's updateReviewer Update
09 Jan 2025, 12:38Still no statements from African bank. All 5 people I spoke to none have returned to me and all made false promises.
What a terrible service
What a terrible service
MM
Mell M's update09 Jan 2025, 12:38
Reviewer Update
Still no statements from African bank. All 5 people I spoke to none have returned to me and all made false promises.
What a terrible service
What a terrible service
African Bank's replyOfficial
10 Jan 2025, 15:17Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply10 Jan 2025, 15:17
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
