FK
Fanele K
1 reviews | Active since Jul 2019
04 Jul 2019, 14:42
I really need my money
I have settled my account at the beginning of May 2019, but end of May they debited for the account that has been settled and closed. I have contacted the call center for several times but I couldn't get assistance with a refund. They kept on transferring me from one department to another. They even promised to contact me back before end of that day, till today nobody has contacted me. Now I don't know what to do and who to talk to regarding this matter.
Helpful (0)
Replies (3)0
Replies (3)
African Bank's replyOfficial
05 Jul 2019, 14:30Good day
Thanks for engaging with us. We're giving your concerns our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support team ***
Thanks for engaging with us. We're giving your concerns our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support team ***
African Bank's reply05 Jul 2019, 14:30
Official
Good day
Thanks for engaging with us. We're giving your concerns our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support team ***
Thanks for engaging with us. We're giving your concerns our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support team ***
African Bank's replyOfficial
09 Jul 2019, 10:28Good day
Kindly note your complaint is still under investigation.
Will get back to you as soon as we have answer.
Your African Bank Support team ***
Kindly note your complaint is still under investigation.
Will get back to you as soon as we have answer.
Your African Bank Support team ***
African Bank's reply09 Jul 2019, 10:28
Official
Good day
Kindly note your complaint is still under investigation.
Will get back to you as soon as we have answer.
Your African Bank Support team ***
Kindly note your complaint is still under investigation.
Will get back to you as soon as we have answer.
Your African Bank Support team ***
FK
Fanele K's updateReviewer Update
09 Jul 2019, 17:21Thank you so much , the matter was resolved and I did receive a refund and a telephone call this morning. I am very much happy, thank you so much for investigating.
FK
Fanele K's update09 Jul 2019, 17:21
Reviewer Update
Thank you so much , the matter was resolved and I did receive a refund and a telephone call this morning. I am very much happy, thank you so much for investigating.