I really don't know what to say anymore....

So after more than 5 months of endless and useless calls my profile finally got unblocked ****il today no one could really tell me why it was blocked in the first place). I was kindly asked to open a bank account at your bank to be able to reveive my investment which matured 5 months ago. It did this at your local branch in Long Beach Mall today just to be told AFTER I signed the documents that my money has been REINVESTED for another 5 years WITHOUT MY CONSENT and I could only get it if I pay a penalty of about 35.000 ZAR. This is *******.