I need my R7000 that was ****** inside the bank Ghandi Square African bank

Since I reported my case when I lost my money at african bank Ghandi Square in the 19/01/2022. I submitted all the documents they wanted from me, the lady called Hlezi Mathebula. She was collection all the information from. On our conversation I did ask her to show me CCTV camera,she say they don't have it at the shop because they're working with money and their policy said so.

I was surprised. She called on the 26/01 and told me that the forensic department will do an investigation and they will call and tell me about their findings. Until today I haven't received a call and that lady sent me an email saying..." the matter was resolved" of which she was lying nothing was resolved.