I need feedback

I app**** for a loan online and had someone call me last me week Thursday and I was informed to go to the branch which I did yesterday at centurion mall<br> I was assisted by a lady called Lee who told me they couldn't access the application that was done so they need to send a template to the call center guys to reject the application so that it can be re done <br> She advised it would take up to an hour or so<br> An hour passes and I call the branch and spoke my to Lee and she told me that they still haven't given her feedback<br> I called her again after an an hour or two and she seemed not interested to assist.<br> I called the call center and I was being put from pillar to post and no one is willing to assist with getting the application I did on Friday rejected???? Like really <br> I need this cash ASAP <br> Can do someone help!