i just do not tolarate not being listened to ..

today i respnded to a call from an consultant that i have been dealing with with regards to my insurance claim.wich i was given the response that my claim had been approved.so now since january i have been paiciently waiting going in oand out of the branch enquiring about hel[p .so this morning i was told to go to the branch nearest to me to go and certify and fax documents to then fax so that my credit card can be re issued so i been line the whole day in banks waiting to be serviced in terms of documention now when this ccertian individual that is assisting me me would not listen to my quiry first of all .he refused to take my documents and fax them .so now i went in my time available to get it wasted like this.first of all on my side ive been doing what was required of me secondly i don not appreciate his tone and manner of approch 3rdly i do not appreciate being told that im being empatient withregards to free money ..point of correction i pay and i do make instalments so i am not that desparate to be treated like this ......your service stinks brother you need to wear a name tag firstly and i am a client and a customer .im fustrated now couase i know i will not get time .