I have sent my claim documents on the 7th of May for a credit life claim

I have sent my claim documents on the 7th of May for a credit life claim. I am retrenched they said they require the retrenchment letter and my copy of Id. I have sent those documents when am doing follow up I am taken from piller to post with lots of stories some they dont see the documents some will do a follow up and come back to me until now there is nothing. I have been provided with their contacts via DM both numbers rings with no answer since Monday. At the end it ask you to press option 1 to be contacted until today no one called from the insurance. Instead everyday I received the same sms requesting the same documents am fedup. In a week time its monthend what is going to happen about the instalments now that the case has never been attended since.