I hate it when things go wrong with no wrong on my side, you're ruining my life.

<p>I went into the New town Branch on the 5th of November to do a loan application which was approved. I informed the branch manager and consultant that was assisting me that they musn't pay out the loan as yet as I'm still awaiting confirmation of my Homeloan approval hence the reason for my loan. The next thing on the 8th November I get a sms notification of the funds being transferred into my account. I immediately contacted the branch manager of the Newtown Branch to inform her of this as I informed her that I can't accept this loan amount without my Homeloan approval as I don't want to find myself in unneccessary debt, she then provided me with account details to repay the money back which I did on the 10th November. I got my Homeloan approval now and trying to re-open up my loan which I did at the callcentre but they told me I must do a new application which I comp**** with but was informed I was declined as the necessary time hasn't passed for me to apply again which is approximately a month. I have a HUGE problem with this. I immediately contacted the branch manager again at Newtown branch of which she told me that the neglect was on her side as she forgot to tell the other admin manager in the area not to process the loan and since it was paid, there's nothing she can do about it now. I informed her about the month waiting period and the effect this has on my credit record which is why I didn't want to take the loan in the first place until all was sorted and she told me that she can provide me with a letter to confirm that I didn't take the loan to clear with the credit bureau but I told her that won't help me because that'll take 30days to clear with the bureau and besides it still doesn't take away the fact that I can't apply with African Bank again for atleast 30days because of the loan being paid out, makes it seem like I took the loan which I didn't. Now I'm going to need this money for my Homeloan meaning my Homeloan will get rejected because of this as registration is already in process and I can get confirmation any day now to have to pay this money. Meaning I will lose out on the property I have selected, my house! I'm not accepting this as none of this was my fault. Had the loan not been paid out and expired naturally, I would've been able to make another application but because the branch manager NEGLECTED to put a hold on my application and inform the powers that be, my life must fall apart? I want this sorted out urgently, I want that loan application done again and approved, I will sue African Bank, go to the Ombudsman take any necessary course to get this sorted out. It's difficult enough to get a Homeloan approval, I'm not going to go through this process again due to NEGLECT from your staff members!</p>