I give up on AFRICAN BANK investments

I went to a packed Cresta Mall AFRICAN Bank branch to remove the bank account that AFRICAN BANK had opened without my consent which had bank charges and paid additional charges to close it. I asked the consultant to add my FNB accounts on my profile so that everytime I withdraw from investments, the money automatically goes to my FNB. She said AFRICAN Bank doesn't add different banks and that I must call to everytime I have to withdraw. Today after speaking to 4 different consultants with their numerous verifications and answering same questions everytime, I'm told I must go to the branch to load my fnb account. Which exactly what I have been avoiding, going into their branch. It's the second time that this is happening where I call AFRICAN BANK and speak with different consultants repeating the same verification answers only to be told to go to branch. I give up on AFRICAN Bank investments. I give up on any bank where I constantly have to go into the bank just for simple things.