I feel ****** by African Bank

I took loans from African Bank in 2014. The principle/original amounts were R34 900, R25 000 and a credit card that had R15 000. I have never stopped paying up til to this date and the balances are sitting at: R21 601.34 for the first loan The second loan was at R21 453 on the 21st of July 2018 (I no longer get the statement for the second loan, I do not know the reason for this) The credit card balance is currently at R9322.86

I have tried to communicate my confusion with paying for loans for 6 full years yet the balances do not decrease. The consultants at the Pinetown branch were also confused as to how this was happening and they transferred me to their head office. I did not get any satisfaction from their response as they did not help me. my wish is to get assistance as this is financially frustrating and i think it borders on the line of *********.

Frustrated African Bank client Neli