I DONT KNOW WHY YOU STILL KEEPING HER THERE

This is my second complaint within 72hrs that I am complaining about the same thing,to date no one has contacted me,I just called the contact center now again and received yet again bad attitude from Charlotte Maisela.Why is African bank still keeping her there????she has a BIG ATTITUDE THAT STICKS LIKE A GARBAGE BIN.i just can't tolerate her.I am a QA Specialist in the customer service department and our Agents knows better how to address customers complaints, there is zero tolerance to such behavior and harsh steps are taken for people like her,SHE STINKS I DONT KNOW WHY SHE COMES TO WORK