I do not even know how this bank is still around.

Absolute worst experience, as per usual, your app is crazy, someone hire new IT please, your call centre staff needs training, there is no way I can call the bank to ask about my issues and they respond with "we don't know" or "we will contact you" and no one does. I have spent weeks trying to sort out an issue that could have been resolved in max 2 phone calls. You have my account on hold but you cant present me with any info. This is negligence. I should not have to deal with such irresponsibility from any bank.