I applaud the kindness and eagerness from the Ghandi Square Manager named Phumlani and the lady by the name of Kgothatso to help, to an extend that I ended up getting the justice that I deserved.

After suffering and being referred from one consultant to another by the African Bank head office, I was later transferred to one lady by the name of Kgothatso on Thursday during the day. After explaining my frustrations to her and also confirming that I have forwarded a proof debit by their lawyers showing that payment was done, she quickly checked their system which also showed that payment was done. She immediately transferred the message to the refund unit and within two (2) minutes, I received a message indicating that refund will be processed within 72hours. On Friday in the afternoon, I received a SMS confirming that my refund was paid. I now believe that it depends on who and how professional the person understands working with people. I still believe that there are still a lot of rotten potatoes in the organization who doesn't understand what and why they should provide services to people/clients.