I app**** for credit card on 18 March

I app**** for credit card on 18 March. I was asked for bank statements which I allowed African bank to access. I was then asked for an employment conformation letter - which I shared. The application was then under review till yesterday, only to be asked for my latest payslip - which I shared. Working for the US government, my payslip only reflects "AID" which is short for Agency for International Development - which is the organization I work for USAID. I have called many times and the call attendees also seem clueless and ask the same questions such as if my bank statement states my company name. I am not the one who prints the payslips and I do not dictate how my salary should show on my payslips! I am frustrated by the level of engagement the call centre agencies provide - appaling to say the least!