IM
Ivy M

1 reviews | Active since Sept 2014

23 Feb 2015, 11:06

I am very sad

I app**** for credit card on-line, they told me that i qualify for a certain amount and they advised me to go to the nearest branch with the requested documents to collect the card, i went to the branch then we did all the necessary checking then the system reject my application it was on Friday 13th of February 2015 then on Monday 16/02/2015 i received a call from African bank they told me to come and collect the card as the was something wrong with the system. i went there they gave me the card, signed the contract and they told me to wait for 24hrs as they have to confirm my employment. I was so exited that i will finally got the credit card so now i just phone the call center to do follow ups as i didn't receive the money yet, they say this is not yet confirmed i might not get the credit, how come they phoned me to come to collect and sign but now is not possible???? that's a torch-er you harassing peoples feelings.

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Replies (1)
African Bank
African Bank's reply23 Feb 2015, 11:43
Official
Hello Kgothatso4Rori,

We confirm that we have provided you with feedback and the matter has been resolved.

Should you require any further assistance in this regard please contact us on ***.

Kind Regards

Zelda Moloana
Service Optimisation Specialist
Shared Services
***