I am really disappointed by this *******.

I have a loan with African bank, the aggrement is they should debit on the 21st late, if the 21st falls on weekened they should debit on Monday. African bank ignored the agreement and debitted on the 20th for 2 months which led me to incur bank charges. I logged a query to ask for a refund of the bank charges they caused, then a complaint, they requested bank statement which I sent it to them, they rejected and the reason is "we cannot prove that we caused this bank charges". Calling yourself a bank but you can't read the bank statement.