I am once again writing to express my frustration with African Bank's ongoing system errors and lack of competent customer service.

I am once again writing to express my frustration with African Bank's ongoing system errors and lack of competent customer service.

On 1 July, I received a call from one of your consultants who advised that my account was in arrears. I responded by asking him to check the system properly, as this is not the first time your system has generated incorrect information. The consultant never came back to me, so I assumed the matter had been resolved — especially since my debit order, as usual, went off on the 1st of the month without fail,

This morning, I received a statement via email indicating that my account is in arrears — with no explanation whatsoever.

I went to my bank to verify, and as expected, the debit order was processed successfully. How is it possible that your records still reflect arrears? This is now the second time I am dealing with this type of issue.

It is clear that there are serious inefficiencies in your systems and internal processes. I do not wish to be contacted by another unhelpful consultant — I am requesting that this issue be escalated and resolved immediately, with written confirmation that my account is up to date and that the arrears status has been corrected.

Please attend to this urgently and ensure such errors do not recur.