HUGE WASTE OF TIME

I have app**** for a personal loan based on misleading adverts stating it gives the best rates not knowing what is on the other side. The reasons for me trying to apply for the loan was quite urgent and I tried their online system which told me I only qualify for R5000 or R13000 based on only my credit score (HOW WEIRD when I have a high credit score). Their online system does not even ask you questions on your expenses, GREAT

Next, I request a callback and a rude agent give me a call at 7:00 in the morning and ask me many questions about my expenses and tell me based on my expenses I only qualify for R5000 and R13000 which is very laughable because it even below my disposable income. I asked whether it is based on the credit score and he affirms that it is based on the expenses assessment. SO WEIRD.

I then sent all required documents with a notice from the agent stating that I will be contacted for a final offer. After few hours I received a decline SMS stating the application was unsuccessful because they could not verify the bank account.

I then called my bank which state no requests were made and I should have received a notification if a pull was made.

I called back African bank which could not state the reason and ask me to reapply through the agent online which I did and then, after 2 days they asked me to resend my bank statements that I already sent through the second application again and at 10 PM I receive the same decline reason.

WHAT A BIG WASTE OF TIME. If you are unable to give a client a loan, please stop misleading people and pull my credit info for your own benefit. I request that my profile get deleted from your system. It is a thing that I never approached this bank and it is a confirmation that I will NEVER EVER even refer anyone from ever trying to do any business with the bank.