How the hell are you still in business?

Being transferred the whole day between sections and no one to help really is irritating. And in addition that every second call I get transferred to someone who is not in office and I need to leave a message. How the hell?

Been on the phone most of the day trying to sort out what went wrong with my application and no one can give me an answer or who to speak to. When I get to the "right" person they can either not help me or they are not in office and I need to speak to a voicemail?

And with the application...how does it work that YOU offer me an amount of money for a loan and when I apply for it then you say no i cant get it...??? ***???

This is the second time I had to write a review for African Bank in 2 weeks so its not an isolated incident. How are you still in business when treating your customers and business like this?