how can kenielwe meshingwe be a manager ?

I am very dissappointed and shocked by the person you employed to manage the affairs of clients . Its been a month now , and nothing is done about Ms Jane Maila's instruction to update her profille . Kenielwe received our complain already more then a week back , yet she failed to update the clients profile . Keneilwe also rather want to enter a arument rather then assisting the client . what did she do in one weeks time to follow and handling the clients concern . Keneilwe should also face a immediate dismissal after luying to Ms Maila telling her that it would take 21 days to be updated at the various credit bureaus . I urge top management to investigate and keep a eagle's eye on this lady .