Horrific Terrible service

I had an account with African Bank since 2009 then this year after sorting out my finances I decided to settle the account.<br> Firstly I struggled to get the the settlement letter sent to me, I had to call more than twice to get my settlement letter. Eventually I received it and I got a discount of 20% which I appreciated.<br> <br> I gave a clear indication that I will settle the account and will request for a paid up letter after 48 working hours. I have called African Bank for more than 10 times requesting the letter, and still nothing.<br> <br> I spoke to Phillemon Makola, Siphiwe Ngwenya, Phindile, Thabiso, Kedibone , Team Leaders and one supervisor, and the last straw was today where I spoke to a lady by the name Of Tebogo.<br> She told me she cannot assist me because I am giving the incorrect information, how is that possible that I spoke to 10 people giving them the same information I gave her, and she tells me that my information is incorrect? This is poorly incompetence and I can assure you that after this, I will never do any business with African Bank.<br> <br> The service I received is horrific and very unpleasant, I was an employees of a certain bank doing the same business as African Bank .