Horrific Service

I am really disgusted and appalled by the service that African Bank offers to it's clients, I have been a client of African Bank for many years and have always promoted the bank as one that gives seemless service until recently when I went to the bank (Centurion Branch) to get my replacement card which I was given the run around first before insisting on service (This was my 3rd time going to the branch) because I came to the branch 5 minutes before closing however that was not my irritation, my card was eventually replaced and I was advised that the card will be active in 2 days I subsequently received an sms confirming the same. Exactly a week later I attempted to use the card and to my disappointment the card did not work. I then called African where the consultant could not explain to me why I was unable to use the card inturn I requested to speak to a supervisor who guaranteed me that the card was active and working, to test the card I went again to try use the card and was once again my card did not work (This time I was not suprised). The service I was given was less then substandard and beyond disappoiting as this is not the only case that I am trying to resolve with African Bank my only resort now is the banking ombuds. Friends and family will not be going to this bank going forward.