Horrific Service

Dear Mr Brian Riley What and horrific experience dealing with your staff. I contacted experience to check my credit record and found that I'm owing an amount to African Bank. I call African bank to get a settlement amount and i spoke to Puleng who provided me with the settlement amount as well as a 50% discount. Upon liaising telephonicly i advise her that i'm making the payment via EFT as we speak. She informs me that the settlement letter can only reflect the amount prior to the discount off 50% as the discounted letter will only be available in 48 hours. After our conversation (which i have recorded). I recall that i never requested a paid up letter. I visited your Clear water branch worst mistake of my life. I am assisted by Neo Mosetlhi who gives me all the reasons why he cant assist me with a paid up letter even though i provide him with proof of payment and talks to me like i'm an idiot. Not once did he apologies or advise that he will try and see what he could do to assist. i request to speak to the Manager Collin Mukwevho who is apparently in a meeting at another branch. One consultant in the entire Branch. Neo calls customer service as he doesn't have mandate to assist. I speak to Busisiwe Langa advise she will transfer me to the Manager and transfer me to a voice mail box. We call back and i get to speak to Lina Nkosi who again doesn't say sorry or apologies and just provides me with excuses why they can't assist. I request to speak to Linda's manager which is on a call which never finishes the phone goes mute and we call back again. At this point i'm fuming. I paid you our money why is it so difficult to get a paid up letter. I present proof that its paid and you really want to tell me you still cant help. I am not leaving this here i will be taking this to social media, Ombudsman as well as getting my legal team involved. Due to your staff i have had financial implications cause i paid but could get a stupid letter.