Horrific Service

<p>I was phoned and offered a credit limit increase. I gladly excepted. Then it started I need to send documents-done now I wait. After numerous phone calls from me to them trying to confirm if they received everything needed and nobody willing to help I eventually get a call. Did what was required and was told limit approved they just need to do convermation of employment. I am a happy chappie I thought. After 2 days of not hearing anything I decided to go to a branch and find out what is going on. Too my dismay the consultant informs me the credit limit increase was rejected. Nobody bother phoning me or informing me. Then I get a SMS asking me to rate their service and was asked why I was not happy. Guess what no response to that either. Is this what we call "good customer service "? </p>