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aw.peters aw.peters
1 reviews | Active since Mar 2017
06 Dec 2025, 18:30
Horrific Customer Service
Despite supplying all the necessary documents, pay slips and bank statements, they just don't get to the point of approving a small loan. Even with a paid up house and car, when you phone them, it is like starting the process all over. They are very unprofessional.
Helpful (0)
Replies (9)0
Replies (9)
African Bank's replyOfficial
07 Dec 2025, 11:43Thanks for speaking up and calling us out. We're serious about keeping personal information safe. We would only be able to accept the details and help the applicant directly. This is in line with the Protection of Personal Information Act (POPI).
Your African Bank Support Specialist team
Your African Bank Support Specialist team
African Bank's reply07 Dec 2025, 11:43
Official
Thanks for speaking up and calling us out. We're serious about keeping personal information safe. We would only be able to accept the details and help the applicant directly. This is in line with the Protection of Personal Information Act (POPI).
Your African Bank Support Specialist team
Your African Bank Support Specialist team
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aw.peters aw.peters's updateReviewer Update
08 Dec 2025, 10:22After numerous calls to the number provided, we are still unable to get through to the relevant department to get an answer or feedback.
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aw.peters aw.peters's update08 Dec 2025, 10:22
Reviewer Update
After numerous calls to the number provided, we are still unable to get through to the relevant department to get an answer or feedback.
African Bank's replyOfficial
08 Dec 2025, 11:01Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
Talk to you soon.
Your African Bank Support Specialist team
African Bank's reply08 Dec 2025, 11:01
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
Talk to you soon.
Your African Bank Support Specialist team
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aw.peters aw.peters's updateReviewer Update
08 Dec 2025, 11:08Thank you. We will try upload the documents.
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aw.peters aw.peters's update08 Dec 2025, 11:08
Reviewer Update
Thank you. We will try upload the documents.
African Bank's replyOfficial
08 Dec 2025, 11:13Thank you for your response.
Your African Bank Support Specialist team
Your African Bank Support Specialist team
African Bank's reply08 Dec 2025, 11:13
Official
Thank you for your response.
Your African Bank Support Specialist team
Your African Bank Support Specialist team
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aw.peters aw.peters's updateReviewer Update
08 Dec 2025, 11:44If I try the link it says:
Error!
No application found on DVQ/DOC
What do we need to do?
Can we email it?
Error!
No application found on DVQ/DOC
What do we need to do?
Can we email it?
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aw.peters aw.peters's update08 Dec 2025, 11:44
Reviewer Update
If I try the link it says:
Error!
No application found on DVQ/DOC
What do we need to do?
Can we email it?
Error!
No application found on DVQ/DOC
What do we need to do?
Can we email it?
African Bank's replyOfficial
08 Dec 2025, 11:53Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
Talk to you soon.
Your African Bank Support Specialist team
African Bank's reply08 Dec 2025, 11:53
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
Talk to you soon.
Your African Bank Support Specialist team
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aw.peters aw.peters's updateReviewer Update
08 Dec 2025, 18:04Despite all the time spend sending supporting documents and phoning, the application was declined, which I accepted. Just verify frustrating that something that could have been resolved in a day took almost 3 weeks!
Customer Service is clearly not a priority and your system needs an upgrade and your staff need training.
Customer Service is clearly not a priority and your system needs an upgrade and your staff need training.
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aw.peters aw.peters's update08 Dec 2025, 18:04
Reviewer Update
Despite all the time spend sending supporting documents and phoning, the application was declined, which I accepted. Just verify frustrating that something that could have been resolved in a day took almost 3 weeks!
Customer Service is clearly not a priority and your system needs an upgrade and your staff need training.
Customer Service is clearly not a priority and your system needs an upgrade and your staff need training.
African Bank's replyOfficial
09 Dec 2025, 08:33I noted your earlier post and have provided a response there. Kindly confirm its receipt.
African Bank's reply09 Dec 2025, 08:33
Official
I noted your earlier post and have provided a response there. Kindly confirm its receipt.