Horrid treatment of Senior Citizens

I am disappointed in how Senior Citizens are treated at African Bank Waterfall Mall. My Mom wanted to transfer money to another bank and was denied the service because she doesn't have the banking app? Who in this age forces a Pensioner to get an app when they have no need for it? There is a lot of ***** happening on apps and the most vulnerable are Senior Citizens. Mama traveled over 80kms and was told it can only be done on the app. This is unfair!