Horrible, unacceptable banking service!!

Okay, I am beyond ****ed off.

I attempted to buy electricity on the app but received an error stating that the transaction could not be completed try again later. I attempted again and the transaction was successful.

I received the one sms with the token and the other didn't come through. I then checked my account balance and noticed that the balance was R250.00 less.

I would like a refund on R250.00 as the first transaction was unsuccessful and the funds were not deducted from my balance as i still had the same amount of funds available when i made the second purchase for electricity.

So i would like a refund of R250.00. I am aware that electricity is sold through a third party however as a Bank exception can be made where they are wrong. Request the ITA logs for the app if you have to.

I would also like to claim compensation for the past two weeks of non stop issues. Complaints, after complaints.... I opened this account with you on the 19/11/2021 and have had endless issues with African Bank.

Please escalate this to your CEO complaints. If i do not get a refund for the token purchased and compensation for the horrible service (Yes, from the day i collected my card i had issues) I will be logging matters to the ombudsman should this not be taken seriously.