JvdM
Jo-Anne van der Merwe
1 reviews | Active since Jul 2015
08 Mar 2022, 09:20
Horrible service - very unpleasant consultants
I tried to apply for a loan, with no joy. I took the steps to create a online profile and download the app, it will not let me continue to complete my app. I tried to call the call Centre for help, I held on for so long, 10 minutes at a time and every consultant i spoke to was not friendly or helpful, they kept transferring me and I held again for another 10 minutes, one consultant cut me off while I was still speaking to him.
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Jo-Anne van der Merwe's updateReviewer Update
09 Mar 2022, 11:24Good Day,
I am still not satisfied with the service I'm getting. Yesterday they put a hold on my credit review as the person doing it was unable to read the 3 month bank statements I sent and said they could not see my salary being deposited on the bank statements, surely they get trained to do this? and there was another issue, as I also send 3 months pay slips, they could not use them as they wanted me to resend a separate latest pay slip. Now because of the ***********'s in the staff, my credit review is delayed.
I really think this is pathetic and they are just to lazy to do there jobs properly.
I am still not satisfied with the service I'm getting. Yesterday they put a hold on my credit review as the person doing it was unable to read the 3 month bank statements I sent and said they could not see my salary being deposited on the bank statements, surely they get trained to do this? and there was another issue, as I also send 3 months pay slips, they could not use them as they wanted me to resend a separate latest pay slip. Now because of the ***********'s in the staff, my credit review is delayed.
I really think this is pathetic and they are just to lazy to do there jobs properly.
JvdM
Jo-Anne van der Merwe's update09 Mar 2022, 11:24
Reviewer Update
Good Day,
I am still not satisfied with the service I'm getting. Yesterday they put a hold on my credit review as the person doing it was unable to read the 3 month bank statements I sent and said they could not see my salary being deposited on the bank statements, surely they get trained to do this? and there was another issue, as I also send 3 months pay slips, they could not use them as they wanted me to resend a separate latest pay slip. Now because of the ***********'s in the staff, my credit review is delayed.
I really think this is pathetic and they are just to lazy to do there jobs properly.
I am still not satisfied with the service I'm getting. Yesterday they put a hold on my credit review as the person doing it was unable to read the 3 month bank statements I sent and said they could not see my salary being deposited on the bank statements, surely they get trained to do this? and there was another issue, as I also send 3 months pay slips, they could not use them as they wanted me to resend a separate latest pay slip. Now because of the ***********'s in the staff, my credit review is delayed.
I really think this is pathetic and they are just to lazy to do there jobs properly.