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DL
DIKOTSI L

1 reviews | Active since Nov 2018

01 Mar 2023, 12:09

Horrible Service Provided Towards Account [***]

Does not care about customer complaints as they continue providing horrible service and only cares about receiving money.

African Bank keeps on messing my account and their employees are not able to fulfil their promises apart from that they will take you from pillar to post.

Siphamandla LANGA (Customer Service Support) - promised to call me on the 21st Feb 2023. till this day I have not received a promised call.

This morning made a call in and spoke to LUCY Mashiane who also promised that "Lebo Mkhulu" will call me as she mentioned that Siphamandla LANGA does not have a direct line and only thing that she can do is send him an email. which i might not get visibility on.

0
Replies (6)
African Bank
African Bank's reply01 Mar 2023, 14:54
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.

Your African Bank Support Specialist team
***
DL
DIKOTSI L's update02 Mar 2023, 10:21
Reviewer Update
Hi Guys, any feedback?
DL
DIKOTSI L's update02 Mar 2023, 13:33
Reviewer Update
Hope that i will receive a call soon as i was promised to receive 1 yesterday at 15:00 and never happened.
DL
DIKOTSI L's update06 Mar 2023, 12:11
Reviewer Update
Hi Guys

Will i ever receive a call with an update regarding my query?
African Bank
African Bank's reply06 Mar 2023, 13:37
Official
We've escalated your concern to our internal complaints department for the attention it deserves. Our African Bank Complaints team will be in touch as soon as the matter is resolved.

Your African Bank Support Specialist team
***
DL
DIKOTSI L's update13 Mar 2023, 14:14
Reviewer Update
Hi Balungile Masombuka

Please give me a call regarding reference ***

Kind regards
DK