HORRIBLE SERVICE FROM AFRICAN BANK WITH NO FEEDBACK

I received a call with a credit card offer from African Bank on 10 Oct 2023 which I accepted. After submitting the necessary documents and requirements, I followed up on a daily basis wrt the application as instructed by the agent who called me. I visited a branch twice, to no avail or feedback or answer as the branch cannot see or trace the application and was just as frustrated as I was not being able for them to deliver a service which they so dearly wanted to. This is now day 8 WITH NO FEEDBACK. I even received the creditcard in the branch, but still await the facility amount to be activated. The branch have escalated it twice to more than 5 recipients of which not one have the decency to reply with an update or progress. I am now really at end meet. This is horrible, terrible service. I need my application finalised immediately.