HS
Harold S

1 reviews | Active since Jul 2019

10 Dec 2021, 17:32

Horrible Service

My loan application was submitted on 6 December with relevant documentation. The next day I received an SMS that they require my latest payslip (Already uploaded). So I go in and upload it again. Same story the next day. We are now on day 4 and still nothing has been done. This after I've now uploaded and emailed all my documentation. Phoning the call center is absolutely no help either. It seems everyone works with a sheet in front of them with generic responses. No one can help me complete the application. Horrible experience with African Bank!

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Replies (1)
HS
Harold S's update10 Dec 2021, 19:50
Reviewer Update
Once again I was faced with an SMS requiring more documents. This time a letter of confirmation from my employer. So I uploaded this.. Now I have to wait once again!