Horrible service as always

I made arrangements with African bank to pay R1100 this month and as always they went and debited their own amount. Then the next thing they send a message to tell me about two pots to settle their debt. I think it's about time the Consumer protection to hear about the harassment we get from this bank, you make arrangements and you get 1000 calls from their unprofessional agents that are rude towards the clients. African bank, kindly refund the difference. I am so exhausted by you guys.