horrible service

Worst service i have ever received i have been back and forth for the last two weeks for a application to collect my card but i cant because your bank has the wrong number on the system.so the first branch i visited on 26\11\2022 i was told IT would look at and would take 48H ok no problem. second branch i visited on 03 \12\2022 i was told no i would need to go to home affairs' to update my bio metrics so i went to home affairs on the 05\12\2022 and did what was asked and i even to the documents with me to say it was done. and the third branch that i visited 05\12\2022 was the African Bank Boksburg Leeuwpoort street which was the only branch that help me the right way so credit to the lady's working there. the lady phone me yesterday saying H\O says we must give it 10 days for the finger prints to update. my question is how do you make a profile for a client call me on the correct number but put the wrong number on the profile i would just like to say it is horrible service from your bank.