Horrible service

A couple of days ago I opened an account with Nedbank and due to network issues we could not activate the app, this was at the Glen mall branch, the lady was very helpful and advise that i try again the following, which I did to no avail, yesterday I popped into the Evaton mall branch and what I got there was the most horrible service ever from Disebo Motaung(emplyee no:014792), she called as it was my turn for assistance the went conversing with a lady that was passing by, so I was sitting there waiting again as though I had nothing better to do with my time, she eventually attended to me and made as though it was my fault that the app was not working, through out the whole conversation she was rude and really unprofessional and i still did not get any assistance