Horrible service

hi, I opened an account online then visited their branch in Maponya mall to fetch my card. The first thing I didn't like was the fact that the consultant told me that their system is slow but he was busy on his phone, to be honest I doubt that the system was slow. he told me to put my thumb on the biometrics system and a minute later started asking me questions about when was my Markhams account opened and how much was my loan at Absa. I got irritated and I told him that I'm not applying for a loan and I will not answer such questions for picking a card. Then he told me that I have failed the biometric test that's why he was asking me the questions and he can not proceed. I needed the card since I had already transfered money into the account, so answered his questions then he told me that I did not accept terms and conditions when I opened the account online, so he will escalate my query and someone will call me then I will return to the branch to pick up the card after getting the call. Why so many hurdles just to pick up a card for an account that is already opened and I was able to transact on it. I don't know if there's a branch manager at African Bank Maponya mall branch because i asked these questions and everyone inside the branch was listening to me and the consultant but a branch manager never showed up to assist me or the consultant because he could not answer me. on the same day I opened an account with Tyme bank, went to Pick n pay and a tyme bank consultant at the store helped me with printing the card. this took less than 30 minutes and I was never asked about my loan with Absa and Markhams account. Your branch is hostile. You have no one to assist you before you see the consultants.