Horrible service!!!

I am very disappointing with this bank, after I app**** for a loan with them ,going on with the hassles of getting the documents for them and waiting for 3 whole days before I can get a response from them, only to get a call this morning that my application was rejected because they could not get hold of my HR. That is not true because they never called my HR and we never got any missed call or anything from them, is this how you treat your customers. I will be glad if I can get a recording of the call that shows that they called. I will end an email to the ombud. This is horrible service to people that have expectation of help from this bank.