Horrible Service

I went in to the branch for a personal loan, I was approved and was told that I would receive the money within 48hrs.

I waited out the weekend and still no money or response from the bank, on Monday I went to work and contacted the back and was told that the loan is still being processed I would receive a call from someone which of course never happened.

I called back on Tuesday and was told that I would just need to provide my contract which I could not understand as they were suppose to call to confirm employment.

So I provided the contract and they were still not happy with that and had to provide them with a letter of employment, so I requested the letter from my HR and through all this time I have been waiting for a reply from the person who assisted me his name is peter.

The mamelodi branch honestly I have never received such horrible service in my life and I will not refer anyone to African Bank for any reason as this is utterly ridiculous.

They not doing me a favour, I'm doing them a favour by giving them business.

I hope to receive a call from someone from the bank asap with regards to an update.

Or I will go to the banking ombudsman!

Kind Regards