Horrible,inconvenient and Bad Service

visited the branch on friday the 8th April arrived there on time,and was assistedby Muzi,when I left the branch he confirmed that everything was done and assured me that I will receive the money on sat latest monday, sat I called in at 8:30 to enquire about the wrong debit order date that appeared on the contract and I was advised he hasn't arrived at work yet,I called again then he told me that my application was on hold due to a credit error that he didn't apply,then he said I need to come back to the branch AGAIN for it to be corrected how incoviniebt is that and costly from my pocket tonot use my lift club from work and use my money for taxi fare,i explained to him that I only get to town after 5 and that I won't afford to live work early again then he said I must come to the branch and he will try and wait for me,after work today I get ther 17:10 he tells they won't allow him to assist me after using my taxi fare to get town and having to pay R50 at my child school for late pickup but still can't be assisted where else it was not even my fault that he made a mistake.Then he goes on and tells me about calculations processes that have changed im a client where do I fi