Horrible Experience!!!!!!

<p>I am very dissapointed and upset. I have finally managed to settle my account with african bank but they have still debited money from my Account!!!!!. Firstly, I have been back and forth using my airtime calling the call centre to dispute my remaining balance as it keeps changing and even though I have been making payments since last year, the balnce did not seemed to drop these past 3 months.Anyway I managed to get hold of a consultant on the 24th of May who advised me that she will stop th debit orders and provide me with a settlement amount, which she did. My settlement amount came to R1038.69 for the remaining accounts I have with african bank, however, theuy have debited me again!!!!!!! Like what the hell is going on!!!!! They have taken R200 from me which I don't understand as I have settled the account. Secondly, as a person who deals with clients on a daily basis, this by far,was the worst customer expeience I have ever had to go through!!!!! Having to use my airtime disputing balances, having African Bank debit my bank acc on 3 seperate days of every month instead of just taking the monthly installment all at once as I agreed to when I started making payments, Call center agents asuring You that they have stoped debit orders when they have not and sending my statements via post when I specifically siad I want the via email!!!!! R200 may not be that much but it is my money!!!! And they had not right debiting it!!!! especially because I sellted the account.!!!!! I would never want any one to have to go through what I have, they have no idea of what customer service is and wouldnt refer them to anyone!!!!</p>