Horrible experience

Posted my initial post two days ago on Monday the 29th. And since this post the extent at which I'm sent from pillar to post has went on to an all time high.
Received a call from a lady named Lesego from the social media department who was by far the only consistent and compassionate person. But unfortunately all her good efforts have been dragged down the drain after her calls.


My bank account is frozen. I am unable to buy myself the most basic of needs and companies are calling me as debit orders aren't going throug.. And my bank (African bank) has since given me the below reasons as to why my account is put on hold.

> there has been irregular transactions happening on my account
> they then requested documentation regarding funds that went into my account which I provided.
> Yesterday I received a call from a person saying he is from their ***** department stating that another bank has instructed them to block my account. When I asked what the reasons given by that bank all he could say was he will sent a mail to that bank asking for reasons. So my account was closed with no reason.

I am now at a point where I can't even purchase basic needs or even pay my debit orders. And the bank that I use is sending me from pillar to post. I called this morning and I was told that this matter is being escalated (for the 4th time)

I drove to their head office in Midrand. And I was told that they see people only on appointment and I was refused entry.

The dirty treatment I'm receiving from this bank and its so called ***** department is sickening to say the least. No one has called me today. I want to also take this opportunity to thank the Banking Ombudsman for reaching out to me. You have given a better ear than the people who are supposed to keep my money safe.

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