Horrible customer service

I made an online purchase on the 24th of November at Woolworths online,the payment did not clear so I had to return the stuff I bought in-store as they did not receive payment. I queried with the customer service who gave me ref number-*** and it was supposed to be resolved in 72hours. I followed up after that they dropping calls on me. Went to the branch and the consultant called customer service and was provided with emails to send my query. Till today I have no feedback and the money has not been paid in my account. This is so disheartening. I am going to close this bank and move my salary somewhere else. I hate this.