KK
Keith K
1 reviews | Active since Nov 2019
11 Jan 2024, 12:16
Horrible customer service
This is the worst bank that is not customer centric. Calling the customer service or visiting the branch is a fruitless exercise. I have been trying to reset my profile both on the web and the App but no success. The only thing they seem to do well is to log queries and escalate matters. I would not recommend anyone to do business with African bank.
Helpful (0)
Replies (5)0
Replies (5)
African Bank's replyOfficial
11 Jan 2024, 13:59Thanks for speaking up and calling us out. Your enquiry has been successfully logged. Your reference number is ***). Please verify your contact number by replying Yes to the SMS you received
African Bank's reply11 Jan 2024, 13:59
Official
Thanks for speaking up and calling us out. Your enquiry has been successfully logged. Your reference number is ***). Please verify your contact number by replying Yes to the SMS you received
KK
Keith K's updateReviewer Update
11 Jan 2024, 15:02I am not replying to any SMS. You already have my contact details on your system. These are the same SMS that got me ****med and money was withdrawn from my account without my authorization and your Forensics and Dispute department said I brought this upon myself.
KK
Keith K's update11 Jan 2024, 15:02
Reviewer Update
I am not replying to any SMS. You already have my contact details on your system. These are the same SMS that got me ****med and money was withdrawn from my account without my authorization and your Forensics and Dispute department said I brought this upon myself.
African Bank's replyOfficial
11 Jan 2024, 16:24We're serious about keeping personal information safe. However, to do this we need to verify your contact number before we can start working on your concern.
African Bank's reply11 Jan 2024, 16:24
Official
We're serious about keeping personal information safe. However, to do this we need to verify your contact number before we can start working on your concern.
KK
Keith K's updateReviewer Update
15 Jan 2024, 11:21To this day my issue has not been resolved. You have failed to service your customers.
KK
Keith K's update15 Jan 2024, 11:21
Reviewer Update
To this day my issue has not been resolved. You have failed to service your customers.
African Bank's replyOfficial
15 Jan 2024, 12:07I noted your earlier post and have provided a response there. Kindly confirm its receipt.
African Bank's reply15 Jan 2024, 12:07
Official
I noted your earlier post and have provided a response there. Kindly confirm its receipt.