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anna L
1 reviews | Active since Sept 2014
02 Nov 2015, 10:26
Horrible customer service
I bought couches from Beares last year and the store factored their customers to African bank, now the couches I bought were delivered broken and till today the couches are not fixed, I spoke to the people at this bank and I was told to email Bilkish Mohamed pictures of the couches so they can assess and determine how much they will decrease the price of the couches I have to pay. I have been emailing this guy since September and he reads my mails and does not bother to respond and now everyone is quite and not telling me the progress of my complaint but they expect me to be paying them every single month.
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Replies (1)
African Bank's replyOfficial
02 Nov 2015, 12:28Hello Annalek,
We hereby confirm that your matter has been escalated to our Collections department for further investigation.
The Collections department will be managing all Ellerines merchandise complaints going forward, due to Ellerines being placed under Business rescue in Aug 2014.
Final feedback will be provided to you by our Collections department once the complaint has been reviewed.
For further enquiries pertaining to this complaint, kindly contact Collections contact centre on: ***
Kind Regards
Kind Regards
Contact Centre Support Team
***
We hereby confirm that your matter has been escalated to our Collections department for further investigation.
The Collections department will be managing all Ellerines merchandise complaints going forward, due to Ellerines being placed under Business rescue in Aug 2014.
Final feedback will be provided to you by our Collections department once the complaint has been reviewed.
For further enquiries pertaining to this complaint, kindly contact Collections contact centre on: ***
Kind Regards
Kind Regards
Contact Centre Support Team
***
African Bank's reply02 Nov 2015, 12:28
Official
Hello Annalek,
We hereby confirm that your matter has been escalated to our Collections department for further investigation.
The Collections department will be managing all Ellerines merchandise complaints going forward, due to Ellerines being placed under Business rescue in Aug 2014.
Final feedback will be provided to you by our Collections department once the complaint has been reviewed.
For further enquiries pertaining to this complaint, kindly contact Collections contact centre on: ***
Kind Regards
Kind Regards
Contact Centre Support Team
***
We hereby confirm that your matter has been escalated to our Collections department for further investigation.
The Collections department will be managing all Ellerines merchandise complaints going forward, due to Ellerines being placed under Business rescue in Aug 2014.
Final feedback will be provided to you by our Collections department once the complaint has been reviewed.
For further enquiries pertaining to this complaint, kindly contact Collections contact centre on: ***
Kind Regards
Kind Regards
Contact Centre Support Team
***